If the program is still in the free plan, please try to click on the 'Refresh icon' to refresh your Wondershare ID account. For example, one customer used and purchased FilmoraV8.5 and then updated the program to Filmora9, the customer should use to create a Wondershare ID account first and then log in. If you purchased Filmora before V8.6, please use the licensed email address to create a Wondershare ID account first and then log in. if one customer used and purchased Filmora9, the licensed email address is The customer should use to log in to the Wondershare ID account to activate Filmora9. We upgraded the Filmora login process since V8.6 and customers need to use the licensed email address to log in to the Wondershare ID account and they will have the full version.
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